Refund Policy

1. Products may be returned by the purchaser within fourteen (14) days of the date received by the buyer, for a full or partial refund of the price paid. The receipt date will be obtained from the postal tracking number.

2. Returned product must be unopened and unused, and in the same condition and packaging as when received. It must also be re-sellable.
3. Anything with a tamper evident safety seal must be unbroken.
4. Buyer must contact a representative of The Donegal Natural Soap Company before returning a product. Please email info@donegalnaturalsoap.ie
5. The purchaser is responsible for the cost of shipping returns, unless otherwise agreed with The Donegal Natural Soap Company.
6. The Donegal Natural Soap Company agrees to comply with all health, safety and regulatory laws that apply to it under the terms of this agreement when returning products.
7. If returning products from outside Ireland, the purchaser is responsible for clearance of returned goods through customs and for any duties, fees, costs and charges that may arise in conjunction with same.
8. The Donegal Natural Soap Company may off-set from any refund payable, any amounts required to be paid for it to take possession of the returned products.
9. Refunds for returned product is made promptly, but can take up to 5 working days to process.
10. Please package all returned items well and include your name and order number. Please post goods to:
The Donegal Natural Soap Company

Upper Kilraine
Glenties
Co. Donegal
F94 H3A2
Ireland